Refund policy

Embrace your candle experience with assurance at Sincerely Candles & Co! If the chosen scent doesn't align with your expectations, we've got you covered with flexible options:

Consider our Exchange Option, allowing you to effortlessly swap it for another scent of equal or lesser value. Alternatively, if none of our scents suit you, feel free to initiate a Refund Request.

For a seamless return process, simply reach out to us within 10 days of receiving your order. Provide your order number and scent details, and we'll promptly guide you through the resolution.

To ensure eligibility, returned candles must be unused and sent back within 30 days. Please note that customers are responsible for return shipping costs, except in cases of our mistake or a defective product.

Rest assured, we prioritize swift service, with refunds processed within 10 days after receiving and inspecting the returned items. Should you have any queries or require assistance, feel free to reach out to our customer service team at contact@createsincerely.com

Thank you for choosing Sincerely Candles & Co! Your satisfaction is our priority.